FAQ

FAQ – Frequently Asked Questions

Welcome to our Help Center! Below are answers to some of the most common questions we receive from our customers. If you still need assistance, don’t hesitate to reach out to our support team.

🛍 About Orders

Q1: How long does it take to process my order?
A: Orders are typically processed within 1–3 business days after payment is received. Please note, we do not ship on weekends or public holidays. Orders placed on Friday evenings or during holidays will be processed on the next business day.

Q2: Can I change or cancel my order after placing it?
A: If your order has not yet entered the packaging stage, we may be able to cancel or modify it. Please contact us as soon as possible at lopezmelissaypwxe5411@gmail.com with your order number to request changes.

Q3: What payment methods do you accept?
A: We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay / Google Pay

  • Shop Pay (installment options available for eligible orders)

Q4: I didn’t receive a confirmation email. What should I do?
A: Please check your spam or promotions folder. Ensure that your email address was entered correctly. If you still can't find the confirmation, contact us, and we’ll resend it to you.

🚚 Shipping & Delivery

Q5: Do you ship internationally?
A: Yes, we do! We currently ship to:

  • All U.S. states (including Hawaii and Alaska)

  • Canada, Australia, the UK, and selected EU countries

To check availability for your location, try entering your ZIP/postal code at checkout or contact us directly.

Q6: How long does shipping take?

  • Standard U.S. Shipping: 3–7 business days

  • Expedited U.S. Shipping: 1–3 business days

  • International Shipping: 7–21 business days (varies by destination and customs)

Q7: How do I track my order?
A: Once your order ships, you’ll receive an email with your tracking number and a link to track your package. You can also log into your account to view the status of your order.

Q8: My package says “delivered,” but I haven’t received it. What should I do?
A: Please double-check the following:

  • Was the package accepted by a neighbor, roommate, or front desk?

  • Was it left at your mailbox, doorstep, garage, or parcel locker?

If you still can’t locate it, please contact us immediately, and we’ll assist you in investigating the issue with the shipping carrier.

🔁 Returns & Refunds

Q9: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in their original condition, and with the original packaging. For further details, please refer to our Return Policy.

Q10: What items are non-returnable?
The following items are not eligible for return:

  • Used or damaged products

  • Personalized/custom-made items

  • Final sale/clearance items

  • Opened beauty or hygiene products (due to safety reasons)

Q11: Do I have to pay for return shipping?
A: If the return is due to a defect or our error, we’ll cover the return shipping cost. However, if the return is due to personal preference (e.g., wrong size or change of mind), you will be responsible for return shipping.

Q12: When will I receive my refund?
A: Once your return is received and inspected, your refund will be processed within 5–10 business days to your original payment method.

🛡 Product Quality & After-Sales

Q13: What should I do if my item arrives damaged or defective?
A: Please take clear photos and email them to us at lopezmelissaypwxe5411@gmail.com within 72 hours of delivery. We’ll respond within 24 hours and arrange for a replacement or refund.

Q14: Do your products come with a warranty?
A: Apparel and beauty products are not covered under warranty. However, if you purchase electronics or devices, please refer to the product description or contact our support for warranty details.

🧾 Other Questions

Q15: Do you accept discount codes?
A: Absolutely! If you have a valid promo code, simply enter it at checkout in the “Discount code” field. Please note that some promotions may not be combinable.

Q16: Can I send an order as a gift?
A: Yes! You can mark your order as a gift at checkout. We will remove price tags and, where applicable, include simple gift-ready packaging.

Q17: How can I contact you?

  • 📧 Email: lopezmelissaypwxe5411@gmail.com

  • 📍 Address: 7810 Bobbyboyar Ave, Los Angeles CA 91304, United  State 

We typically respond within 24 hours.